Did you know that revenue goes up the happier your patients are? In our never ending journey to help pharmacy owners have more personal, financial, and ownership success, we have only come across a few ideas that we feel should be a part of all pharmacies. This idea we will discuss today is tracking patient satisfaction.
This is more important now than ever because PBMs are trying to coerce your patients to use their preferred pharmacies or their mail order pharmacy. One bad experience for any patient may result in them making the switch. You know better than we do that you cannot afford to lose any patients in today's pharmacy environment.
We have known that this is an issue in the retail pharmacy world for some time. We even created a survey concept that many owners used for some time. However, like most surveys, we experienced the typical problems associated with surveys: cumbersome to administer, low response rate, etc.
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