Did you know that revenue goes up the happier your patients are? In our never ending journey to help pharmacy owners have more personal, financial, and ownership success, we have only come across a few ideas that we feel should be a part of all pharmacies. This idea we will discuss today is tracking patient satisfaction.

This is more important now than ever because PBMs are trying to coerce your patients to use their preferred pharmacies or their mail order pharmacy. One bad experience for any patient may result in them making the switch. You know better than we do that you cannot afford to lose any patients in today's pharmacy environment.

We have known that this is an issue in the retail pharmacy world for some time. We even created a survey concept that many owners used for some time. However, like most surveys, we experienced the typical problems associated with surveys: cumbersome to administer, low response rate, etc.

There is a new solution in the retail market place. It is called HappyOrNot. This is a fun tool that can be put in your pharmacy. We have found that response rates are much higher than a traditional survey and the data is compiled for you and emailed to you every morning.

We have decided to become the exclusive provider to the independent community pharmacy world. We feel that this tool should be in every pharmacy because customer service cannot be taken for granted any longer.

We now have this in over 100 pharmacies and we are starting to get extremely positive feedback. One of our clients said the following:

"This is our month to date report card for all three locations combined.  You can tell anyone how much I recommend this program.  It is great! I love how it has raised our game." - Barry Klein, owner The Klein Group

If you want to raise your game, click below for more information. We look forward to helping you and your pharmacy increase your revenue through improved customer satisfaction.